As nearly all of the hardware we sell is for specific applications and as such is special order (non stocked) authorized returns by way of RMA via Email of new / unused products are accepted up to 14 days from receipt of aforementioned product and subject to a 20% restocking fee minus PayPal processing fees and shipping; buyer to pay return shipping. Used electronic items are non-returnable as is standard practice in the automotive industry.
Orders for custom programmed hardware (situations where we are supplying the hardware pre programmed for your specific vehicle) are NON-RETURNABLE.
Here is where we admittedly differ a bit from other companies as we are primarily a service based company running on a very tight/rigid schedule to make sure customer orders are completed during the quoted processing time. All programming service orders where WAMS is NOT supplying hardware (which are executed contracts between you the purchaser and WAMS the seller/provider) are able to be cancelled within 24 hours and refunded in full minus Credit Card/Paypal processing fees. Orders past the 24 hour mark are considered bound and have been scheduled/slotted in on our end and in many instances (depending on the service) software already built or in process for your order thus are no longer able to be cancelled.
Orders for programming with WAMS supplying new hardware are not able to be cancelled without penalty as we have already paid the OE manufacturer/vendor for the parts automatically when your order is placed. Restocking / cancellation fees for this scenario are 30%. If you choose to cancel those fees will be deducted from the refund amount as well as Credit Card/Paypal processing fees. Once an order for programming with WAMS supplying new hardware has been processed it is no longer able to be cancelled as it has already been programmed for your specific vehicle.
Orders are not able to be cancelled due to the customer supplying incorrect, damaged or defective hardware for their application.
Please make sure you are committed to whatever service you are purchasing but know that we will work with you if you have extenuating circumstances and need assistance such as more time, need to find the correct parts etc.
You have six months to complete your order with us after which the order will automatically cancel and any parts remaining in our possession will be deemed abandoned and disposed of. If you have any questions please contact us and we’ll be happy to go over your situation and figure out a scenario that works for everyone!
WAMS Warranties all hardware we provide for a period of one year from date of purchase when used in the course of “normal” use and most hardware we sell also carries the full OEM GM Parts Warranty as well. Normal use is defined as what the majority of the populace would use an item for such as using an instrument cluster in their daily commute not jumping dukes of hazard style over 25 cars. Diagnosis for warranty exchanges must be completed by a GM Dealership to verify and root cause any issues and a repair order stating such must be furnished. Customer is responsible for actual shipping costs on warrantied part(s) to and from said dealer. Programming wise there really is no way to warranty anything as its a service we provide for hardware you are supplying to us. That being said we stand behind our work and if there is a problem with our programming at time of delivery we will make it right. If you have a module containing our programming fail or a dealership somehow accidentally (meaning you did not direct the dealership to program anything) wipes out our work simply provide a copy of the repair order showing the unit was replaced and we will reprogram your module(s) free of charge (customer to pay shipping).