As nearly all of the hardware we sell is for specific applications and as such is special order (non stocked) authorized returns (by way of RMA via email) of new / unused products are accepted up to 14 days from receipt of aforementioned product and subject to a 20% restocking fee minus PayPal processing fees and shipping; buyer to pay return shipping. Used electronic items are non-returnable as is standard practice in the automotive industry.
Orders for custom programmed hardware (situations where we are supplying the hardware pre programmed for your specific vehicle) are NON-RETURNABLE as they are no longer “new” and cannot be resold as such.
Here is where we admittedly differ a bit from other companies as we are primarily a service based company running on a very tight/rigid schedule. All programming orders (which are executed contracts between you the purchaser and WAMS the seller/provider) are able to be cancelled within 72 hours and refunded in full minus PayPal processing fees. Orders past the 72 hour mark are considered bound and have been scheduled/slotted in on our end and in many instances (depending on the service) software already built for your order.
Orders for programming with WAMS supplying new hardware are not able to be cancelled without penalty as we have already paid the OE manufacturer/vendor for the parts automatically when your order is placed. Restocking / cancellation fees in this instance vary by product line and supplier so if you choose to cancel those fees will be deducted from the refund amount as well as PayPal processing fees. Once an order for programming with WAMS supplying new hardware has been processed it is no longer able to be cancelled as it has already been programmed for your specific vehicle.
Orders are not able to be cancelled due to the customer supplying incorrect or damaged hardware for their application.
Please make sure you are committed to whatever service you are purchasing but know that we will work with you if you have extenuating circumstances and need assistance such as more time, need to find the correct parts etc.
You have six months to complete your order with us after which the order will automatically cancel. If you have any questions please contact us and we’ll be happy to go over your situation and figure out a scenario that works for everyone!
WAMS Warranties all hardware we provide for a period of one year from date of purchase when used in the course of “normal” use. Normal use is defined as what the majority of the populace would use an item for such as using an instrument cluster in their daily commute not jumping dukes of hazard style over 25 cars. Programming wise there really is no way to warranty anything as its a service we provide for hardware you are supplying to us. That being said we stand behind our work and if there is a problem with our programming we will make it right until the customer is satisfied. If you have a module containing our programming fail or a dealership somehow accidentally (meaning you did not direct the dealership to program anything) wipes out our work simply provide a copy of the repair order showing the unit was replaced and we will reprogram your module(s) free of charge (customer to pay shipping).