At White Automotive & Media Services (WAMS), we process a high volume of GM electronic modules each year. Because many of our services involve VIN-specific programming, OEM electronics, and scheduled workflow, following the shipping guidelines below helps ensure your components arrive safely and that your order can be processed as efficiently as possible. These instructions are designed to protect your hardware during transit and allow our technicians to quickly identify and process your order upon arrival. Please review these instructions carefully before shipping any hardware to WAMS.
Step 1 — Place Your Order First
Before sending any hardware to WAMS, an order must be placed on our website. Orders are scheduled immediately upon receipt, allowing our logistics partner to anticipate and properly route incoming shipments. Packages shipped without a valid order cannot be accepted or processed. For the fastest turnaround time, please ship your hardware promptly after placing your order.
Step 2 — Use UPS or FedEx
Please use UPS or FedEx whenever possible. Based on our experience, these carriers provide significantly better reliability and handling compared to USPS for inbound shipments.
Step 3 — Use Strong Shipping Boxes
Please avoid thin or lightweight shipping boxes, including many standard Amazon boxes. These are not designed for the rigors of automated carrier sorting systems. A strong corrugated box greatly reduces the risk of damage during transit.
Step 4 — Use Clean Protective Packing Materials
Protect your electronics using clean packing materials such as bubble wrap, heavy kraft paper, or similar protective materials. Do not use Styrofoam peanuts, shredded paper, or dirty packing materials, as these can break apart during transit and contaminate connectors or sensitive components.
Step 5 — Do Not Ship Modules in Bubble Mailers
Electronic modules must be shipped in a box. Padded envelopes and bubble mailers do not provide sufficient protection and frequently result in damage.
Step 6 — Avoid Air Bladder Packaging
Large air-filled packaging is not recommended. These materials can rupture during transit, leaving the module unprotected inside the box.
Step 7 — Protect Instrument Cluster Lenses
When shipping an instrument cluster, placing a microfiber cloth over the lens before wrapping can help prevent fine scratches caused by packing materials.
Step 8 — Pack With the Return Shipment in Mind
Whenever possible, please pack your components in a way that allows materials to be reused for return shipping. This helps ensure the same level of protection when your module is shipped back to you. Excessive or non-reusable packaging may require repacking. If modules are heavily wrapped, we may need to open packaging to access connectors required for programming. Customers remain responsible for ensuring their items are packaged appropriately for shipment.
Step 9 — Label the Box Clearly
Please write your order number and service type clearly on the outside of the box (Example: Order #12345 — Denali Cluster Upgrade). This step is critical. Our logistics partner sorts all incoming shipments based on this information. Packages that arrive without a valid order number may be refused or experience significant processing delays. If a third party (installer, dealership, or shop) is shipping on your behalf, it is your responsibility to ensure this information is included.
Shipping Address
White Automotive & Media Services
30773 Milford Road
#163
New Hudson, MI 48165
International Shipments
For shipments originating outside of the United States, the sender is solely responsible for all import duties, taxes, tariffs, brokerage fees, and customs compliance requirements. By shipping hardware to WAMS, the sender agrees to these terms.
WAMS does not act as the importer of record and does not authorize any carrier or third party to assign import responsibility to us. Shipments that incur duties or fees billed to WAMS may be refused or returned to sender at the sender’s expense.
Note About Shipping Cost Differences
Inbound shipping costs may differ from return shipping charges quoted on our website. This is typically due to carrier dimensional weight calculations, residential versus commercial delivery classifications, and full insurance coverage included with outbound shipments. Our return shipping rates are structured to ensure proper packaging, full protection, and reliable delivery of your module.