White Automotive & Media Services (WAMS) provides VIN-specific, custom-configured OEM electronics. Because each order is prepared specifically for an individual vehicle, standard retail return policies do not apply.
How WAMS Fulfillment Works
WAMS does not maintain general inventory of OEM electronics. Each component is sourced as a special-order part for a specific vehicle, allowing WAMS to deliver brand-new factory parts with the GM Parts Warranty registered directly to the customer’s VIN. This is uncommon in the aftermarket—most suppliers sell from general stock, recycled cores, salvage/junk yard parts or unregistered inventory that does not carry transferable OEM warranty coverage.
When an order is placed:
- OEM components are ordered from GM’s supplier network within minutes of purchase, often via automated procurement systems.
- VIN-specific programming preparation, software configuration, and warranty registration are initiated immediately.
- The component is serial-number-linked to the customer’s vehicle and registered for OEM warranty coverage under that VIN.
- Non-recoverable costs—including supplier fees, programming labor, and OEM allocation charges—are incurred from the moment of purchase, regardless of whether the part has physically shipped.
- This applies equally to in-stock and backordered items. Backorder status reflects supplier inventory; it does not mean WAMS has not yet committed to your order.
This fulfillment model is what enables WAMS to deliver factory-new, VIN-registered, warranty-backed components—but it is also the operational reason behind the cancellation windows and final-sale terms outlined below.
Returns Policy
Every WAMS order is brand-new, OEM, and registered to your vehicle’s VIN — and backed by the OEM GM Parts Warranty. Because each part is special-ordered and configured for one specific vehicle, orders are non-returnable, non-exchangeable, and non-refundable once fulfillment begins, except as expressly provided under the Cancellation Policy below. If anything is ever genuinely wrong with your part, it is handled under the Warranty Policy — final sale limits returns, it does not limit your coverage. The cancellation windows described below are the only circumstances under which any portion of an order may be refunded.
What “final sale” does and does not mean: A final-sale policy means an order cannot be returned or refunded for reasons such as a change of mind, a part that is no longer needed, or an ordering choice the customer would make differently in hindsight. It does not mean you are on your own if something is genuinely wrong. Every component we supply is brand-new and carries the OEM GM Parts Warranty registered to your VIN — so a defective unit, a unit that arrives non-functional, a programming error on our end, or shipping damage is handled under our Warranty Policy below, not left to the customer. In short: final sale limits returns and refunds; it does not limit the coverage and support you are entitled to when there is an actual problem with the part. If you are ever unsure which situation applies to you, reach out through our Contact Us page and we will help you sort it out.
All WAMS orders are processed as special-order OEM components. Once fulfillment begins, items are:
- Allocated through OEM supplier and manufacturer networks
- Prepared, configured, or programmed for a specific vehicle (VIN)
- In many cases, associated by serial number with that vehicle for tracking and warranty purposes
Once this process begins, items are not eligible for return, exchange, or refund.
This applies to both programmed and non-programmed components, as OEM suppliers do not allow special-order or VIN-associated parts to be returned or reassigned.
Why This Is the Trade-Off for Brand-New, VIN-Registered Parts
In the automotive electronics world, returnability and “brand-new, registered to your VIN” are essentially mutually exclusive — and understanding why explains our policy better than any rule could. Suppliers who accept returns on electronic modules are able to do so because those returned units go back into general stock and ship to the next customer. That is exactly how used, core-exchange, and “remanufactured” modules enter the supply chain. A module can be freely returnable, or it can be genuinely new and registered to a single vehicle — it cannot be both.
Electronic modules are also treated as non-returnable in most of the industry once they leave the counter — including at most franchise dealers and parts retailers — because there is no reliable way to confirm a returned unit was never installed, powered, or reprogrammed. Special-order parts, which every WAMS order is, are non-returnable as a rule across the industry for the same reason: they were never general stock to begin with.
Why VIN-Specific Parts Cannot Be Returned
Unlike typical retail products, WAMS components follow OEM supply chain and configuration processes that are specific to each vehicle.
- Parts are sourced as special-order OEM components, not general inventory
- Many components are configured or associated to a specific vehicle (VIN)
- OEM suppliers do not accept returns once parts are allocated
- Warranty is registered to a specific vehicle (VIN)
- These items cannot be reassigned or resold to another customer
Once processing begins, the order represents a committed OEM workflow that cannot be reversed.
Ordering the Right Part for Your Vehicle
Choosing the correct product for your vehicle is the customer’s responsibility. To support that, each product description includes detailed fitment information — covering applicable platforms, model years, RPO codes, and option requirements — so you can confirm that a product is correct for your vehicle before ordering. WAMS supplies the exact product you select at checkout and, where applicable, programs it to the VIN you provide. We do not independently verify that the product you selected is the correct application for your vehicle — the VIN you supply is used to configure and/or register the part you ordered, not to confirm that you chose the right part for it. We regularly serve customers across many market segments who intentionally order parts for a different model year or vehicle type than the one tied to a given VIN, so a selection that differs from the VIN is treated as deliberate rather than questioned.
GM fitment can be genuinely tricky—platform, model year, RPO codes, and a vehicle’s existing options all affect which part or service is correct. If you are not completely certain what fits, please reach out through our Contact Us page before ordering. We are always glad to confirm the correct part for your VIN, and a quick message beforehand prevents nearly every mismatch.
Because we supply and configure the specific product you ordered, an order that is fulfilled as selected is considered correctly fulfilled — even if you later determine that a different part was needed. An order is not eligible for return or refund on the basis that a different product should have been ordered. Confirming fitment with us before ordering is the surest way to avoid this, and we are glad to help you do exactly that.
Cancellation Policy
Cancellation rights are time-limited and apply only within the windows defined below. Once a cancellation window has closed, the order becomes non-cancelable regardless of shipping or backorder status. Backordered items follow the same cancellation windows as in-stock items, because OEM allocation, programming preparation, and supplier procurement begin immediately after purchase. Attempting to cancel or chargeback an order after its cancellation window has closed constitutes a material breach under WAMS’ Terms and Conditions.
A Note on Payment Processing Fees
Why processing fees are not refundable: When you place an order, the payment processor (such as the card network, PayPal, or Affirm) charges WAMS a non-refundable processing fee on the transaction. When a refund is issued, the processor keeps that fee — it is not returned to WAMS. Any refund is therefore calculated on the order amount less those retained processing fees, because that portion of your payment was never received by WAMS and cannot be returned. This applies to all refunds, including cancellations within an eligible window.
1. How to Submit a Cancellation
All cancellation requests must be submitted through the Contact Us page to ensure proper documentation. Requests sent through chat, social media, or direct email may not be accepted.
Why we require the Contact Us page: Cancellation requests sent through chat, social media, or direct email are easily lost and cannot be reliably timestamped or tracked. Routing every request through the Contact Us form creates a documented record of exactly when you asked — which protects you as much as us, since the timing of your request determines which refund tier applies.
2. Programming-Only Services
- Cancelable within 24 hours for a refund of the full order amount, less the non-refundable payment processing fees retained by the payment processor
- After 24 hours, orders are non-cancelable due to custom software preparation
Why 24 hours: Programming-only orders are fully cancelable within the first 24 hours because custom software preparation has not yet begun. After that window, configuration work is prepared specifically for your vehicle and VIN. That labor cannot be undone or reassigned to another customer, which is why the order becomes non-cancelable once it passes.
3. Orders Including Hardware
Once an order enters OEM procurement and processing, costs are incurred that cannot be fully recovered.
- OEM components are sourced automatically immediately after purchase via automated procurement.
- If cancellation is requested after OEM/supplier fulfillment begins, a 30% restocking fee applies as well as payment processing fees
- After 24 hours, orders are no longer cancelable
- Once a part is programmed, prepared, or VIN-associated, the order is final
The restocking fee reflects non-recoverable costs associated with OEM order processing. This may include supplier restocking charges, return shipping, and administrative reversal of VIN-specific configuration or warranty-related processes tied to the component.
4. Customer-Supplied Hardware
Compatibility of customer-supplied hardware is the customer’s responsibility. Services completed on incompatible parts are still considered fulfilled. Payment for completed services on customer-supplied hardware is owed in full regardless of compatibility outcome, and chargebacks initiated on completed labor constitute a material breach under WAMS’ Terms and Conditions.
Why completed work is non-refundable: WAMS controls the service it performs, not the condition or compatibility of parts it did not supply. When a service is performed on customer-supplied hardware, the labor and programming have been fully expended regardless of whether the customer’s part turns out to be compatible. Confirming compatibility before ordering avoids this outcome.
5. Order Timeline & Abandonment
Active orders remain open for a maximum of six (6) months from the date of purchase. WAMS will make reasonable efforts to contact the Customer regarding any pending information, hardware, or action required to complete the order.
If an order remains incomplete due to lack of customer response, failure to supply required hardware, failure to provide required information (including VIN, vehicle access, or diagnostic data), or any other customer-side delay, the order will be automatically considered abandoned at the close of the six-month window. Upon abandonment:
- All payments associated with the order are forfeited and become non-refundable;
- Any customer-supplied hardware in WAMS’ possession is automatically subject to disposal, recycling, or destruction at WAMS’ discretion, with no further obligation to the Customer;
- Any programming credits, exchange entitlements, or open service balances tied to the order are extinguished.
Why this policy exists: Abandoned orders consume storage, administrative resources, and OEM-allocated programming capacity. The six-month window provides ample time for customers to complete their orders while protecting WAMS from indefinite open-order liability.
6. Chargebacks & Post-Window Cancellation Attempts
Cancellation requests must be submitted through the documented process outlined in this Cancellation Policy and within the applicable cancellation window. Initiating a chargeback or payment dispute in lieu of an in-window cancellation request—or attempting to cancel an order after the cancellation window has closed, including on backordered items—is treated as a material breach under Section 13 of WAMS’ Terms and Conditions and forfeits any restocking-fee tier the Customer would otherwise have qualified for.
Buyer’s remorse, change of mind, extended lead time, and backorder status are not valid bases for cancellation or chargeback after the cancellation window has closed. Customers experiencing concerns with an active order are encouraged to contact WAMS directly; the vast majority of issues are resolved without the need for third-party dispute processes.
Note on chargeback fraud: WAMS has successfully pursued criminal prosecution of customers who initiated fraudulent chargebacks, resulting in felony convictions. Chargeback fraud against WAMS is referred to law enforcement and prosecuted to the fullest extent permitted by law.
Warranty Policy
WAMS supplies genuine OEM GM components, not aftermarket parts. Because of that, your coverage is the manufacturer’s own parts warranty, registered to your vehicle’s VIN and administered by GM — not a separate store warranty. The process below mirrors what GM requires to validate a parts claim, and it exists to distinguish an actual manufacturing defect from an installation, electrical, or usage issue, which the OEM warranty does not cover.
1. OEM GM Parts Warranty
All WAMS-supplied GM components include the OEM GM Parts Warranty, covering one (1) year from date of purchase to the original purchaser for the original vehicle on the order under normal use. This warranty, which is administered by GM and facilitated by WAMS, excludes damage caused by installation, external electrical faults, or misuse.
2. Warranty Claim Process
- Have an authorized GM dealership perform a diagnosis.
- Obtain a repair order with detailed diagnostic steps, documented diagnostic trouble codes, and dealer identifying information including BAC code.
- Submit documentation through the Contact Us page.
If the claim is valid, WAMS will assist with next steps and issue an RMA if applicable. The Customer is responsible for shipping to and from WAMS as well as any applicable diagnostic and/or labor costs.
Why a dealer diagnosis is required: A GM dealership diagnosis with documented trouble codes and the dealer’s BAC code is the evidence GM uses to approve a parts-warranty claim. It confirms the fault originates in the component itself rather than in installation or external electrical conditions. Customer-paid shipping to and from WAMS is standard for parts warranties, which cover the part — not the logistics of moving it.
3. Programming Guarantee
- Programming errors will be corrected at no charge, provided the Customer follows the warranty claim process above.
- If programming has been overwritten by a dealership, reprogramming may be provided with documentation.
- Global B applications are excluded from the dealership overwrite portion of the reprogramming guarantee.
4. Shipping Damage
Damage or defects must be reported within 48 hours of delivery.
Relationship to Terms & Conditions
These Store Policies operate alongside WAMS’ Terms and Conditions Agreement, which all customers agree to upon placing an order. The Terms and Conditions govern the legal relationship between WAMS and the Customer, including dispute resolution, breach, remedies, governing law, and venue. In the event of any conflict between these Store Policies and the Terms and Conditions, the Terms and Conditions control.