Authorized returns by way of approved RMA by Email of unopened products (excluding custom programmed hardware) are accepted up to 14 days from delivery of aforementioned product and subject to a 20% restocking fee minus Payment Processing Fees (PayPal, Credit Card, Affirm etc.) and shipping; buyer to pay return shipping. Used electronic items of any type are non-returnable as is standard practice in the automotive industry.
Orders for custom programmed hardware (situations where we are supplying the hardware pre programmed for your specific vehicle) are NON-RETURNABLE.
Here is where we admittedly differ a bit from other companies as we are primarily a service based company running on a very tight/rigid schedule to make sure customer orders are completed during the quoted processing time. All programming service orders (which are executed contracts between you the purchaser and WAMS the seller/provider) where WAMS is NOT supplying hardware are able to be cancelled within 24 hours and refunded in full minus Payment Processing Fees.
Orders that include programming of any type past the 24 hour mark are considered bound and have been scheduled/slotted in on our end and in many instances (depending on the service) software already built or in process for your order thus are no longer able to be cancelled.
Orders where WAMS is supplying new hardware are not able to be cancelled without penalty as we have already paid the OE Manufacturer / Supplier for the parts automatically when your order is placed; this is why we make you check your selections, sign off etc. Part of this process on the OEM/Supplier side includes warranty registration to your VIN and/or module back end registration etc. that will have to be unwound manually, the parts checked in/verified and re entered into the inventory system etc. Restocking / Cancellation Fees for this scenario are 30%, if you choose to cancel those fees will be deducted from the refund amount as well as actual Payment Processing Fees. Once an order for programming with WAMS supplying new hardware has been processed it is no longer able to be cancelled as it has already been programmed for your specific vehicle and is no longer able to returned to the OEM or Supplier. This includes the window between when the order still shows processing under your account but has already been processed on our end and dropped for shipment awaiting tracking information to be uploaded by our logistics partner.
Chip Shortage/Crisis Backorders: Products and variants of products impacted by the Global Chip Shortage will be marked in the description as backordered and those with multiple variants will list which are backordered. At checkout you will have to sign that you have read and understood the product description so you should know if your item or variant is part of that backorder. In order to process backorders as fast as humanly possible software is being built for these orders as they are placed. Once we have built the software the order is no longer able to be cancelled; this allows us to ship backorders in generally less than 24 hours after they arrive to us.
Orders are not able to be cancelled due to the customer supplying incorrect, damaged or defective hardware for their application because as stated above we’ve already built the software for it.
Please make sure you are committed to whatever service you are purchasing but know that we will work with you if you have extenuating circumstances and need assistance such as more time, need to find the correct parts etc.
You have six months to complete your order with us after which the order will automatically cancel and any parts remaining in our possession for any reason will be deemed abandoned and disposed of. If you have any questions please contact us and we’ll be happy to go over your situation and figure out a scenario that works for everyone!
WAMS facilitates for its customers the OEM GM Parts warranty on all new GM parts we provide which are warrantied by GM for period of one year from date of purchase when used in the course of “normal” use. Normal use here is defined as what the majority of the populace would use an item for such as using an instrument cluster in their daily commute not jumping dukes of hazard style over 25 cars; the warranty does NOT cover Physical Damage. Diagnosis for warranty exchanges must be completed by a GM Dealership to verify and root cause any issues and a detailed repair order including diagnostic steps stating such must be furnished to us. If the repair order has sufficient documentation to support a warranty claim we will provide an approved RMA number to put on the packaging and start the process. Customer is responsible for any diagnostic fees as well as actual shipping costs on warrantied part(s) to and from said dealer. Programming wise there really is no way to warranty anything as it’s a service we provide for hardware you are supplying to us. That being said we stand behind our work and if there is a problem with our programming at time of delivery we will make it right assuming the hardware supplied is sound and correct for the application. If you have a module containing our programming fail or a dealership somehow accidentally (meaning you did not direct the dealership to program the module or give them cause to program the module) wipes out our work simply provide a copy of the repair order showing the unit was replaced and we will reprogram your module(s) free of charge (EXCLUDING GLOBAL B APPLICATIONS); customer to pay shipping. Any physical damage must be reported to us in writing via the “Contact Us” page within 48 hours of delivery.