White Automotive & Media Services (WAMS) provides VIN-specific, custom-configured OEM electronics. Because each order is prepared specifically for an individual vehicle, standard retail return policies do not apply.
How WAMS Fulfillment Works
WAMS does not maintain general inventory of OEM electronics. Each component is sourced as a special-order part for a specific vehicle, allowing WAMS to deliver brand-new factory parts with the GM Parts Warranty registered directly to the customer’s VIN. This is uncommon in the aftermarket—most suppliers sell from general stock, recycled cores, salvage/junk yard parts or unregistered inventory that does not carry transferable OEM warranty coverage.
When an order is placed:
- OEM components are ordered from GM’s supplier network within minutes of purchase, often via automated procurement systems.
- VIN-specific programming preparation, software configuration, and warranty registration are initiated immediately.
- The component is serial-number-linked to the customer’s vehicle and registered for OEM warranty coverage under that VIN.
- Non-recoverable costs—including supplier fees, programming labor, and OEM allocation charges—are incurred from the moment of purchase, regardless of whether the part has physically shipped.
- This applies equally to in-stock and backordered items. Backorder status reflects supplier inventory; it does not mean WAMS has not yet committed to your order.
This fulfillment model is what enables WAMS to deliver factory-new, VIN-registered, warranty-backed components—but it is also the operational reason behind the cancellation windows and final-sale terms outlined below.rational reason behind the cancellation windows and final-sale terms outlined below.
Returns Policy
All WAMS orders are processed as special-order OEM components. Once fulfillment begins, items are:
- Allocated through OEM supplier and manufacturer networks
- Prepared, configured, or programmed for a specific vehicle (VIN)
- In many cases, associated by serial number with that vehicle for tracking and warranty purposes
Once this process begins, items are not eligible for return.
This applies to both programmed and non-programmed components, as OEM suppliers do not allow special-order or VIN-associated parts to be returned or reassigned.
Why VIN-Specific Parts Cannot Be Returned
Unlike typical retail products, WAMS components follow OEM supply chain and configuration processes that are specific to each vehicle.
- Parts are sourced as special-order OEM components, not general inventory
- Many components are configured or associated to a specific vehicle (VIN)
- OEM suppliers do not accept returns once parts are allocated
- Warranty is registered to a specific vehicle (VIN)
- These items cannot be reassigned or resold to another customer
Once processing begins, the order represents a committed OEM workflow that cannot be reversed.
Cancellation Policy
Cancellation rights are time-limited and apply only within the windows defined below. Once a cancellation window has closed, the order becomes non-cancelable regardless of shipping or backorder status. Backordered items follow the same cancellation windows as in-stock items, because OEM allocation, programming preparation, and supplier procurement begin immediately after purchase. Attempting to cancel or chargeback an order after its cancellation window has closed constitutes a material breach under WAMS’ Terms and Conditions.
1. How to Submit a Cancellation
All cancellation requests must be submitted through the Contact Us page to ensure proper documentation. Requests sent through chat, social media, or direct email may not be accepted.
2. Programming-Only Services
- Cancelable within 24 hours for a full refund minus payment processing fees
- After 24 hours, orders are non-cancelable due to custom software preparation
3. Orders Including Hardware
Once an order enters OEM procurement and processing, costs are incurred that cannot be fully recovered.
- OEM components are typically sourced automatically immediately after purchase
- If cancellation is requested after OEM/supplier fulfillment begins, a 30% restocking fee applies
- After 24 hours, orders are no longer cancelable
- Once a part is programmed, prepared, or VIN-associated, the order is final
The restocking fee reflects non-recoverable costs associated with OEM order processing. This may include supplier restocking charges, return shipping, and administrative reversal of VIN-specific configuration or warranty-related processes tied to the component.
4. Customer-Supplied Hardware
Compatibility of customer-supplied hardware is the customer’s responsibility. Services completed on incompatible parts are still considered fulfilled. Payment for completed services on customer-supplied hardware is owed in full regardless of compatibility outcome, and chargebacks initiated on completed labor constitute a material breach under WAMS’ Terms and Conditions.
5. Order Timeline & Abandonment
Active orders remain open for a maximum of six (6) months from the date of purchase. WAMS will make reasonable efforts to contact the Customer regarding any pending information, hardware, or action required to complete the order.
If an order remains incomplete due to lack of customer response, failure to supply required hardware, failure to provide required information (including VIN, vehicle access, or diagnostic data), or any other customer-side delay, the order will be automatically considered abandoned at the close of the six-month window. Upon abandonment:
- All payments associated with the order are forfeited and become non-refundable;
- Any customer-supplied hardware in WAMS’ possession is automatically subject to disposal, recycling, or destruction at WAMS’ discretion, with no further obligation to the Customer;
- Any programming credits, exchange entitlements, or open service balances tied to the order are extinguished.
Why this policy exists: Abandoned orders consume storage, administrative resources, and OEM-allocated programming capacity. The six-month window provides ample time for customers to complete their orders while protecting WAMS from indefinite open-order liability.
6. Chargebacks & Post-Window Cancellation Attempts
Cancellation requests must be submitted through the documented process outlined in this Cancellation Policy and within the applicable cancellation window. Initiating a chargeback or payment dispute in lieu of an in-window cancellation request—or attempting to cancel an order after the cancellation window has closed, including on backordered items—is treated as a material breach under Section 13 of WAMS’ Terms and Conditions and forfeits any restocking-fee tier the Customer would otherwise have qualified for.
Buyer’s remorse, change of mind, extended lead time, and backorder status are not valid bases for cancellation or chargeback after the cancellation window has closed. Customers experiencing concerns with an active order are encouraged to contact WAMS directly; the vast majority of issues are resolved without the need for third-party dispute processes.
Note on chargeback fraud: WAMS has successfully pursued criminal prosecution of customers who initiated fraudulent chargebacks, resulting in felony convictions. Chargeback fraud against WAMS is referred to law enforcement and prosecuted to the fullest extent permitted by law.
Warranty Policy
1. OEM GM Parts Warranty
All WAMS-supplied GM components include the OEM GM Parts Warranty, covering one (1) year under normal use. This warranty, which is administered by GM and facilitated by WAMS, excludes damage caused by installation, electrical faults, or misuse.
2. Warranty Claim Process
- Have an authorized GM dealership perform a diagnosis.
- Obtain a repair order with detailed diagnostic steps, documented diagnostic trouble codes, and dealer identifying information including BAC code.
- Submit documentation through the Contact Us page.
If the claim is valid, WAMS will assist with next steps and issue an RMA if applicable. The Customer is responsible for shipping to and from WAMS.
3. Programming Guarantee
- Programming errors will be corrected at no charge, provided the Customer follows the warranty claim process above.
- If programming has been overwritten by a dealership, reprogramming may be provided with documentation.
- Global B applications are excluded from the dealership overwrite portion of the reprogramming guarantee.
4. Shipping Damage
Damage or defects must be reported within 48 hours of delivery.
Relationship to Terms & Conditions
These Store Policies operate alongside WAMS’ Terms and Conditions Agreement, which all customers agree to upon placing an order. The Terms and Conditions govern the legal relationship between WAMS and the Customer, including dispute resolution, breach, remedies, governing law, and venue. In the event of any conflict between these Store Policies and the Terms and Conditions, the Terms and Conditions control.