At White Automotive & Media Services (WAMS) we process a large number of GM electronics modules every year. Because many services involve VIN-specific programming, OEM electronics, and scheduled workflow, following the shipping guidelines below helps ensure your components arrive safely and that your order can be processed as quickly as possible. These instructions are designed to protect your hardware during shipping and help our technicians identify and process your order efficiently. Please review these instructions carefully before sending any hardware to WAMS.
Step 1 — Place Your Order First
Before sending any hardware to WAMS, an order must be placed on our website. Orders are scheduled immediately after they are received, which allows our logistics partner to expect your shipment and route it correctly when it arrives. Packages shipped without an associated order cannot be accepted or processed. For the fastest turnaround time, please ship your hardware immediately after placing your order.
Step 2 — Use UPS or FedEx
Please ship your package using UPS or FedEx whenever possible. Over time we have experienced significantly more delivery delays and shipping damage with USPS inbound shipments. Using UPS or FedEx greatly improves delivery reliability and package handling.
Step 3 — Use Strong Shipping Boxes
Please avoid shipping modules in thin Amazon shipping boxes. Many Amazon boxes are designed for lightweight local deliveries and do not hold up well in automated carrier sorting systems. Using a strong corrugated shipping box greatly reduces the risk of damage during transit.
Step 4 — Use Clean Protective Packing Materials
To properly protect electronics during shipping, please pack your items using clean protective materials such as bubble wrap, heavy craft paper, or similar clean packing materials. Please do not use Styrofoam peanuts, shredded paper, or dirty packing materials. Loose materials like peanuts and shredded paper often break apart during shipping and can contaminate electronic components or enter connectors.
Step 5 — Do Not Ship Modules in Bubble Mailers
Electronic modules should always be shipped in a box. Padded envelopes and bubble mailers do not provide adequate protection against impact during carrier sorting and frequently result in damaged housings or connectors.
Step 6 — Avoid Air Bladder Packaging for Metal Modules
Large air-filled packing bladders are not recommended for modules with sharp metal edges. During transit these edges can puncture the bladders, leaving the module loose inside the box and vulnerable to damage.
Step 7 — Protect Instrument Cluster Lenses
If you are shipping an instrument cluster, placing a microfiber cloth over the cluster lens before wrapping it can help prevent small scratches caused by packing materials.
Step 8 — Pack With the Return Shipment in Mind
Whenever possible, please pack your components in a way that allows the packing materials to be reused. This helps ensure the same protection can be used when your module is shipped back to you. While items should be securely packed, excessive tape or packaging that cannot be reused may require repacking. Customers are responsible for ensuring their items are properly packaged for shipping.
Step 9 — Label the Box Clearly
Please write your order number and service type on the outside of the box. Example: Order #12345 — Denali Cluster Upgrade. This step is extremely important because our logistics partner sorts incoming packages based on the order number. Packages that arrive without a valid order number cannot be accepted for processing. If a third party such as an installer, dealership, or shop is shipping your item, please make sure they include this information on the package.
Shipping Address
White Automotive & Media Services
30773 Milford Road
#163
New Hudson, MI 48165
Note About Shipping Cost Differences
Some customers notice that inbound shipping may cost less than the return shipping quoted on our website. This difference is typically caused by dimensional weight used by shipping carriers, residential versus commercial delivery addresses, and full insurance coverage included with return shipments. Our return shipping rates are calibrated for OEM packaging dimensions and full shipment protection to ensure your module is returned safely.