WAMS Store Policies: Returns, Cancellations & Warranty

Returns Policy

At WAMS, every product we provide is built or programmed specifically for your vehicle. As soon as an order is placed, our system begins allocating components, building software, programming modules, and registering the OEM warranty to your exact VIN. This VIN-specific process ensures you receive the correct part built for your exact configuration.

Because OEM suppliers register these parts to your vehicle during the fulfillment process, the components become permanently tied to that VIN in both GM’s systems and our suppliers’ systems. Once this occurs, the part cannot be resold to another customer and, due to OEM policy, cannot be returned to our suppliers. This is not unique to WAMS — it is the same scenario across nearly all automotive electronics resellers that supply brand-new OEM parts, as these components are considered special-order and VIN-specific once processing begins.

For these reasons, WAMS is unable to accept returns on any items once the fulfillment process has begun. Our intent is never to be difficult; it is simply a direct result of how OEM procurement, warranty registration, and special-order electronics distribution work throughout the industry.

That said, we stand behind every product we sell. We use only brand-new or factory-authorized components to ensure you never receive used, recycled, or salvage parts. If anything does not go as expected, we will work with you under the applicable warranty to resolve the issue promptly and accurately.

Cancellation Policy

1. How to Submit a Cancellation Request

To ensure requests are documented and handled properly, cancellations must be submitted through the Contact Us form on the WAMS website.

Requests sent through other channels (email not initiated via the form, social media, live chat, or AI assistant) cannot be accepted.

2. Programming Services (Customer-Supplied Hardware Only)

If your order is for programming services where WAMS does not provide hardware:

  • Cancellations within 24 hours qualify for a full refund, minus payment processing fees.
  • After 24 hours, the order becomes non-cancelable and non-refundable because software creation, scheduling, or custom file preparation may already be underway.

This ensures fast workflow management and protects the integrity of custom software builds.

3. Orders Where WAMS Supplies Hardware or Parts

For orders that include new OEM hardware supplied by WAMS:

  • OEM/Supplier hardware is automatically purchased immediately after your order is placed.
  • If cancellation is requested before programming begins, a 30% restocking/cancellation fee applies, along with actual payment processing fees.
  • After 24 hours, orders generally become non-cancelable due to the fulfillment stage, OEM procurement, or the beginning of VIN-specific programming.
  • Once hardware has been programmed or prepared for your VIN, the order cannot be canceled—even if your account still shows the order as “processing.”

These policies mirror OEM rules for special-order electronics and ensure proper handling of VIN-assigned components.

4. Customer-Supplied Hardware Policies

Orders cannot be canceled due to incorrect, incompatible, or damaged hardware provided by the customer.

However, we are always willing to provide guidance to help source the correct part.

5. Order Expiration & Abandonment

Customers have six (6) months from the order date to complete their transaction.

If there is no progress or communication within that period:

  • The order will be canceled, and
  • Any items or components in WAMS’ possession will be considered abandoned and disposed of.

If you need additional time, please let us know — we’re happy to accommodate when possible.

Warranty Policy

1. OEM GM Parts Warranty

All brand-new GM components supplied by WAMS include the OEM GM Parts Warranty, which provides coverage to the original purchaser for one (1) year under normal use.

“Normal use” excludes:

  • Physical damage
  • Electrical damage
  • Improper installation
  • Improper programming
  • Extreme conditions (e.g., racing, stunts, severe misuse)

These limitations come directly from GM’s official warranty terms.

2. How to Begin a Warranty Claim

To ensure accurate diagnosis, GM requires that warranty issues be evaluated by a GM dealership.

To initiate a claim:

  1. Have the dealership perform a diagnosis.
  2. Obtain a detailed repair order showing troubleshooting steps, relevant diagnostic codes, and the dealership’s BAC code.
  3. Submit that repair order to WAMS via the Contact Us page.

If the documentation supports a warranty-related issue, WAMS will issue an RMA number and assist you throughout the process.

(Shipping to and from the dealership or WAMS is the customer’s responsibility.)

3. Programming Services Guarantee

Programming services themselves cannot carry a traditional warranty because they are performed on customer-provided hardware. However, WAMS guarantees the quality of our work:

  • If a programming issue is identified at delivery, we will correct it at no additional charge (shipping not included).
  • If a dealership overwrites WAMS programming without your authorization, we will reprogram the module again at no charge when possible (excluding Global B modules).
  • A dealership repair order confirming the overwrite or replacement is required.

This process ensures fair resolution while respecting OEM and security constraints.

4. Reporting Damage or Defects

If a product arrives with visible damage or appears defective, please notify WAMS within 48 hours of delivery using the Contact Us page.

Prompt reporting ensures fast response and appropriate handling.