Returns, Cancellation & Warranty Policy
White Automotive & Media Services (WAMS) provides VIN-specific, custom-configured OEM electronics. Because each order is prepared specifically for an individual vehicle, standard retail return policies do not apply.
Returns Policy
All WAMS orders are processed as special-order OEM components. Once fulfillment begins, items are:
- Allocated through OEM supplier and manufacturer networks
- Prepared, configured, or programmed for a specific vehicle (VIN)
- In many cases, associated by serial number with that vehicle for tracking and warranty purposes
Once this process begins, items are not eligible for return.
This applies to both programmed and non-programmed components, as OEM suppliers do not allow special-order or VIN-associated parts to be returned or reassigned.
Why VIN-Specific Parts Cannot Be Returned
Unlike typical retail products, WAMS components follow OEM supply chain and configuration processes that are specific to each vehicle.
- Parts are sourced as special-order OEM components, not general inventory
- Many components are configured or associated to a specific vehicle (VIN)
- OEM suppliers do not accept returns once parts are allocated
- Warranty is registered to a specific vehicle (VIN)
- These items cannot be reassigned or resold to another customer
Once processing begins, the order represents a committed OEM workflow that cannot be reversed.
Cancellation Policy
1. How to Submit a Cancellation
All cancellation requests must be submitted through the Contact Us page to ensure proper documentation.
Requests sent through chat, social media, or direct email may not be accepted.
2. Programming-Only Services
- Cancelable within 24 hours for a full refund minus payment processing fees
- After 24 hours, orders are non-cancelable due to custom software preparation
3. Orders Including Hardware
Once an order enters OEM procurement and processing, costs are incurred that cannot be fully recovered.
- OEM components are typically sourced immediately after purchase
- If cancellation is requested after processing begins, a 30% restocking fee applies
- After 24 hours, most orders are no longer cancelable
- Once a part is programmed, prepared, or VIN-associated, the order is final
The restocking fee reflects non-recoverable costs associated with OEM order processing. This may include supplier restocking charges, return shipping, and administrative reversal of VIN-specific configuration or warranty-related processes tied to the component.
4. Customer-Supplied Hardware
Compatibility of customer-supplied hardware is the customer’s responsibility. Services completed on incompatible parts are still considered fulfilled.
5. Order Timeline
Orders remain active for up to six (6) months. Orders with no communication may be closed and considered abandoned.
Warranty Policy
1. OEM GM Parts Warranty
All WAMS-supplied components include the OEM GM Parts Warranty, typically covering one (1) year under normal use.
This warranty is administered by GM and excludes damage caused by installation, electrical faults, or misuse.
2. Warranty Claim Process
- Have a GM dealership perform a diagnosis
- Obtain a repair order with diagnostic steps and BAC code
- Submit documentation through the Contact Us page
If the claim is valid, WAMS will assist with next steps and issue an RMA if applicable.
3. Programming Guarantee
- Programming errors will be corrected at no charge
- If overwritten by a dealership, reprogramming may be provided with documentation
4. Shipping Damage
Damage or defects must be reported within 48 hours of delivery.