Returns Policy
At WAMS, every product we provide is built, sourced, or allocated specifically for your vehicle. As soon as an order is placed, our fulfillment process begins, which may include allocating OEM components, assembling or kitting parts, building software where applicable, programming modules when required, and registering the OEM warranty to your exact order.
This process is not limited to electronic programming. Some components do not require software programming but are still considered special-order once they are sourced, allocated, or prepared for a specific order. In these cases, the part is released through the OEM supply chain for that order and cannot be returned, reassigned, or resold once fulfillment has begun.
Because OEM suppliers treat programmed or VIN-registered components as special-order items once processing starts, they cannot be returned to our suppliers or reissued to another customer. For non-programmed components, once fulfillment or allocation has begun, the item is still considered final sale due to special-order sourcing and handling.
For these reasons, WAMS is unable to accept returns on any items once the fulfillment process has begun, including components that do not require programming. Our intent is never to be difficult; this policy reflects the realities of special-order OEM sourcing and programmed electronics distribution.
That said, we stand behind every product we sell. We supply only brand-new or factory-authorized components—never used, refurbished, or salvage parts. If anything does not go as expected, we will work with you under the applicable OEM warranty to resolve the issue promptly and accurately.
Cancellation Policy
1. How to Submit a Cancellation Request
To ensure requests are documented and handled properly, cancellations must be submitted through the Contact Us form on the WAMS website.
Requests sent through other channels (email not initiated via the form, social media, live chat, or AI assistant) cannot be accepted.
2. Programming Services (Customer-Supplied Hardware Only)
If your order is for programming services where WAMS does not provide hardware:
- Cancellations within 24 hours qualify for a full refund, minus payment processing fees.
- After 24 hours, the order becomes non-cancelable and non-refundable because software creation, scheduling, or custom file preparation may already be underway.
This ensures fast workflow management and protects the integrity of custom software builds.
3. Orders Where WAMS Supplies Hardware or Parts
For orders that include new OEM hardware supplied by WAMS:
- OEM/Supplier hardware is automatically purchased immediately after your order is placed.
- If cancellation is requested, a 30% restocking/cancellation fee applies, along with actual payment processing fees.
- After 24 hours, orders generally become non-cancelable due to the fulfillment stage, OEM procurement, or the beginning of VIN-specific programming.
- Once hardware has been programmed or prepared for your VIN, the order cannot be canceled—even if your account still shows the order as “processing.”
These policies mirror OEM rules for special-order electronics and ensure proper handling of VIN-assigned components.
4. Customer-Supplied Hardware Policies
Orders cannot be canceled due to incorrect, incompatible, or damaged hardware provided by the customer.
However, we are always willing to provide guidance to help source the correct part.
5. Order Expiration & Abandonment
Customers have six (6) months from the order date to complete their transaction.
If there is no progress or communication within that period:
- The order will be canceled, and
- Any items or components in WAMS’ possession will be considered abandoned and disposed of.
If you need additional time, please let us know — we’re happy to accommodate when possible.
Warranty Policy
1. OEM GM Parts Warranty
All brand-new GM components supplied by WAMS include the OEM GM Parts Warranty, which provides coverage to the original purchaser for one (1) year under normal use.
“Normal use” excludes:
- Physical damage or defects
- Electrical damage
- Improper installation
- Improper programming
- Extreme conditions (e.g., racing, stunts, severe misuse)
These limitations come directly from GM’s official warranty terms.
2. How to Begin a Warranty Claim
To ensure accurate diagnosis, GM requires that warranty issues be evaluated by a GM dealership.
To initiate a claim:
- Have the dealership perform a diagnosis.
- Obtain a detailed repair order showing troubleshooting steps, relevant diagnostic codes, and the dealership’s BAC code.
- Submit that repair order to WAMS via the Contact Us page.
If the documentation supports a warranty-related issue, WAMS will issue an RMA number and assist you throughout the process.
(Shipping to and from the dealership or WAMS is the customer’s responsibility.)
3. Programming Services Guarantee
Programming services themselves cannot carry a traditional warranty because they are performed on customer-provided hardware. However, WAMS guarantees the quality of our work:
- If a programming issue is identified at delivery, we will correct it at no additional charge (shipping not included).
- If a dealership overwrites WAMS programming without your authorization, we will reprogram the module again at no charge when possible (excluding Global B modules).
- A dealership repair order confirming the overwrite or replacement is required.
This process ensures fair resolution while respecting OEM and security constraints.
4. Reporting Damage or Defects
If a product arrives with visible damage or appears defective, please notify WAMS within 48 hours of delivery using the Contact Us page.
Prompt reporting ensures fast response and appropriate handling.