This Terms and Conditions Agreement (the “Agreement”) is entered into by and between White Automotive & Media Services (“WAMS,” “we,” “us,” or “our”) and you (the “Customer,” “Purchaser,” or “Consumer”) upon placement of an order through www.whiteautoandmedia.com (the “Website”). By placing an order, you acknowledge that you have read, understand, and agree to be legally bound by this Agreement, WAMS’ Store Policies, Processing and Lead Times, and the additional Terms and Conditions outlined below.
Why These Terms Exist
Some of the policies below may appear strict at first glance. They exist to protect both our customers and our business when dealing with VIN-specific, special-order OEM automotive electronics that cannot be resold once programmed or configured.
WAMS supplies brand-new OEM GM components, programmed specifically for your vehicle, and has completed thousands of successful upgrades and replacements. If you have questions about compatibility, fitment, or process, we strongly encourage you to contact us before ordering.
How WAMS Fulfillment Works
WAMS does not maintain general inventory of OEM electronics. Each component is sourced as a special-order part for a specific vehicle, with the OEM GM Parts Warranty registered directly to the customer’s VIN. When an order is placed:
- OEM components are ordered from GM’s supplier network within minutes of purchase, often via automated procurement systems.
- VIN-specific programming preparation, software configuration, and warranty registration are initiated immediately.
- The component, once received, is serial-number-linked to the Customer’s vehicle and registered for OEM warranty coverage under that VIN.
- Non-recoverable costs—including supplier fees, programming labor, and OEM allocation charges—are incurred from the moment of purchase, regardless of whether the part has physically shipped.
- This applies equally to in-stock and backordered items. Backorder status reflects supplier inventory; it does not mean WAMS has not yet committed to the order.
This fulfillment model is the operational reason behind the cancellation windows and final-sale terms outlined below.n behind the cancellation windows and final-sale terms outlined below.
1. Scope of Agreement
By purchasing any product or service from WAMS, the Customer enters into a legally binding contract and agrees to all terms contained in this Agreement.
2. Intended Use & Regulatory Compliance
Certain programming services or vehicle modifications may not be legal for on-road use in all jurisdictions. It is the Customer’s responsibility to ensure compliance with all applicable local, state, federal, and international laws.
WAMS makes no representations regarding emissions compliance, road legality, or regulatory approval unless explicitly stated in writing.
Why this matters: Vehicle electronics, programming, and feature retrofits are regulated differently depending on location. Compliance obligations vary by jurisdiction and vehicle configuration.
3. Warranty Disclaimer (Programming & Services)
Except where explicitly stated otherwise, WAMS provides no warranties—express or implied—regarding the performance, longevity, or downstream effects of programming or services performed on a vehicle.
This includes, but is not limited to, engine or drivetrain components, emissions systems, vehicle control systems, instrumentation or displayed data, factory or extended warranty claims, and customer-supplied electronic modules.
OEM parts sold by WAMS retain any applicable manufacturer warranty, subject to the manufacturer’s terms and conditions.
4. Assumption of Risk & Limitation of Liability
By purchasing and installing WAMS products or services, the Customer assumes all risks associated with their installation and use.
To the fullest extent permitted by law, WAMS shall not be liable for vehicle damage or component failure, improper installation or configuration, loss of vehicle functionality, personal injury or property damage, or indirect, incidental, or consequential damages.
5. Installation Responsibility
Unless explicitly stated otherwise, installation is the responsibility of the Customer.
If the Customer is not qualified or comfortable installing electronic automotive components, professional installation is strongly recommended. WAMS is not responsible for damages arising from improper installation, misuse, or modification.
6. VIN-Specific, Special-Order & Programmed Items
Many WAMS products and services are VIN-specific, special-order, or custom-programmed. Once programming has begun or a part has been allocated and configured for a specific VIN, the order is final sale and cancellations or returns are not permitted.
Why this policy exists: OEM parts and modules supplied by WAMS have their manufacturer warranty registered to the submitted VIN. WAMS cannot reassign or resell a warranty-registered component to another customer or vehicle.
7. Customer Representations & VIN Authorization
By submitting a Vehicle Identification Number (VIN) in connection with any order, the Customer represents and warrants that:
- The Customer is the registered owner of the vehicle associated with the submitted VIN, or is acting with the express authorization of the registered owner;
- The submitted VIN is accurate and corresponds to the vehicle for which programming, configuration, or warranty registration is being requested;
- The vehicle is not reported stolen, salvaged in a manner that would prohibit reactivation of OEM electronics, or otherwise legally encumbered in a way that would affect WAMS’ ability to fulfill the order;
- Any customer-supplied hardware sent to WAMS is the Customer’s lawful property or is being submitted with the owner’s authorization.
Submission of a false, unauthorized, or fraudulent VIN—or misrepresentation of vehicle ownership or hardware ownership—constitutes a material breach of this Agreement and may result in cancellation of the order without refund, reversal of any completed warranty registrations, and pursuit of remedies under Section 13.
Why this policy exists: OEM warranty registration ties components to a specific vehicle. WAMS must have an accurate, authorized VIN to fulfill orders correctly and to comply with GM’s supply-chain and warranty requirements.
8. Customer-Supplied Modules & Third-Party Activation
For services involving customer-supplied modules, including but not limited to VCIM or Bluetooth retrofits, WAMS cannot always test the hardware prior to programming. Programming services are non-refundable once completed, and third-party activation such as OnStar is outside WAMS’ control.
If a customer-supplied module is later found to be defective, WAMS may reprogram a replacement unit at its discretion. Shipping costs remain the Customer’s responsibility.
9. Shipping, Risk of Loss & Import Responsibilities
All shipments are FOB Shipping Point. Title and risk of loss pass to the Customer upon delivery of the goods to the carrier.
WAMS is not responsible for lost or stolen packages after confirmed delivery, carrier delays, or incorrect shipping addresses provided by the Customer.
International customers are solely responsible for import duties, brokerage fees, taxes or tariffs, and return shipping for service items.
Why this policy exists: High-value automotive electronics are frequently targeted for theft. Carrier confirmation establishes delivery under UCC shipping rules and protects against fraudulent claims.
10. Freight Forwarders
If a Customer uses a freight forwarder, WAMS’ responsibility ends upon confirmed delivery to the U.S. freight forwarding address. Any damage or loss beyond that point must be addressed with the freight forwarder.
11. Product Substitutions
In the event of a supplier shortage or part number supersession, WAMS reserves the right to substitute an equivalent or upgraded OEM unit at no additional cost. Any substitution will meet or exceed the original product’s functionality and warranty coverage.
12. Order Acceptance & Pricing Errors
All orders placed through the Website are offers to purchase, subject to acceptance by WAMS. WAMS reserves the right to refuse, cancel, or limit any order in cases of suspected fraud, pricing or typographical errors, product unavailability, or violations of these Terms. In the event of a pricing error, WAMS may cancel the affected order and issue a full refund.
13. Dispute Resolution, Breach & Remedies
13.1 Contact-First Requirement
Before initiating any chargeback, payment dispute, BBB complaint, public review claim, or legal action arising from an order, the Customer agrees to first contact WAMS through the Contact Us page on www.whiteautoandmedia.com and allow a minimum of ten (10) business days for WAMS to investigate and propose a resolution in good faith. This requirement applies to all order-related concerns, including alleged non-delivery, programming concerns, warranty claims, and shipping disputes.
Why this policy exists: Most concerns can be resolved quickly through direct communication. The contact-first requirement ensures WAMS has the opportunity to address issues before third-party processes are initiated, and protects both parties from unnecessary disputes.
13.2 Cancellation Window & Backorder Acknowledgment
The Customer acknowledges and agrees that:
- Cancellation rights are time-limited. Cancellation rights are governed exclusively by the Cancellation Policy in WAMS’ Store Policies. Once the applicable cancellation window has closed, the order is non-cancelable regardless of fulfillment status, shipping status, or backorder status.
- Backorder status does not extend cancellation rights. Items clearly marked as backordered, special-order, or subject to lead time at the time of purchase remain final once their cancellation window has passed. OEM allocation, supplier procurement, VIN registration, and programming preparation begin immediately after purchase even when physical shipment is delayed. The Customer expressly waives any claim that delayed shipment, backorder status, or extended lead time creates a renewed right of cancellation or refund.
- “I changed my mind” is not a valid cancellation basis after the cancellation window has closed. Buyer’s remorse, change in vehicle ownership, change in project plans, or decision to use a different supplier do not entitle the Customer to cancellation, refund, or chargeback after the cancellation window.
- Initiating a chargeback in lieu of an in-window cancellation request is a material breach of this Agreement, regardless of the Customer’s stated reason, and triggers the remedies set forth in Section 13.4.
Why this policy exists: WAMS begins incurring non-recoverable costs—OEM allocation, supplier fees, programming labor, VIN-specific warranty registrations—within hours of order placement. The cancellation window is calibrated to those costs. Allowing open-ended cancellation, including on backordered items, would shift those costs onto WAMS for orders that were lawfully placed and fulfilled in good faith.
13.3 Events Constituting Breach
The following actions by the Customer constitute a material breach of this Agreement:
- Initiating a chargeback, payment dispute, or reversal on an order after the applicable cancellation window has closed, regardless of whether the order has shipped, is on backorder, or is in any stage of OEM procurement or programming;
- Initiating a chargeback, payment dispute, or reversal on an order after delivery has been confirmed by the carrier, after VIN-specific programming has been completed, or after services on customer-supplied hardware have been performed;
- Initiating a chargeback or payment dispute as a substitute for the documented cancellation process, including any chargeback citing buyer’s remorse, change of mind, extended lead time, or backorder status as the basis;
- Initiating a chargeback or payment dispute without first complying with the Contact-First Requirement in Section 13.1;
- Submitting a false, unauthorized, or fraudulent VIN, or misrepresenting vehicle or hardware ownership (see Section 7);
- Falsely claiming non-delivery of an order confirmed as delivered by the carrier;
- Refusing to return cores, defective units, or loaner hardware under documented exchange or warranty programs;
- Refusing to follow the documented warranty claim process in WAMS’ Store Policies while simultaneously seeking refund through other means.
13.4 Remedies Available to WAMS
Upon a material breach by the Customer, WAMS reserves the right to pursue any combination of the following remedies, to the fullest extent permitted by law:
- Submission of full documentation to the payment processor, card network, or financial institution to dispute any unauthorized chargeback;
- Reversal of any active OEM warranty registrations tied to the disputed transaction, where supplier policy permits;
- Referral of the outstanding balance to a third-party collections agency;
- Civil action to recover the value of goods delivered, programming labor performed, supplier restocking charges, and any other non-recoverable costs incurred;
- Recovery of reasonable attorneys’ fees, court costs, and collection costs where permitted by law;
- Cancellation or refusal of any pending or future orders associated with the Customer.
The remedies in this section are cumulative and non-exclusive. Pursuit of one remedy does not waive WAMS’ right to pursue others.
13.5 Fraud Investigation & Criminal Referral
WAMS actively monitors and investigates suspected fraudulent orders, false chargebacks, and abuse of store policies. Orders associated with suspected fraud may be cancelled, refused, or referred to payment processors and law enforcement where appropriate. WAMS has previously referred customers for criminal prosecution in cases involving fraudulent chargebacks, and such referrals have resulted in felony convictions. WAMS will continue to pursue criminal referral in cases of suspected chargeback fraud, in addition to civil remedies under Section 13.4.
14. Indemnification
The Customer agrees to indemnify, defend, and hold harmless WAMS, its owners, officers, employees, contractors, and suppliers from and against any and all third-party claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- The Customer’s installation, use, modification, or resale of any product or service supplied by WAMS;
- The Customer’s failure to comply with applicable local, state, federal, or international laws or regulations, including emissions, road-legality, and vehicle modification requirements;
- Misrepresentation by the Customer of vehicle ownership, VIN, hardware ownership, or intended use;
- Personal injury, property damage, or vehicle damage occurring after delivery of the product or completion of service;
- Any subsequent owner, operator, or third party’s use of a vehicle modified or programmed using WAMS products or services.
This indemnification obligation survives the completion or cancellation of any order.
15. Governing Law & Venue
This Agreement shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The Customer agrees that any legal action, claim, or proceeding arising out of or related to this Agreement, any order, or any product or service supplied by WAMS shall be brought exclusively in the state or federal courts located in Oakland County, Michigan, and the Customer consents to the personal jurisdiction and venue of such courts.
Why this policy exists: WAMS is a Michigan business operating under Michigan law. Establishing a single, predictable jurisdiction allows both parties to understand the legal framework that applies to their transaction and prevents disputes over which laws and courts apply.
16. Severability, Entire Agreement & Acceptance
16.1 Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to render it enforceable while preserving its original intent.
16.2 Entire Agreement
This Agreement, together with WAMS’ Store Policies and any order-specific documentation provided in writing, constitutes the entire agreement between the Customer and WAMS with respect to the subject matter herein. It supersedes all prior or contemporaneous verbal or written agreements, representations, or understandings not explicitly incorporated.
16.3 Acceptance
By placing an order on www.whiteautoandmedia.com, the Customer expressly acknowledges that they have read, understood, and agreed to be bound by this Agreement in its entirety. If you do not agree to these Terms and Conditions, do not place an order.
For operational details on returns, cancellations, and warranty claims, please see our Store Policies page.