Contact White Automotive & Media Services
Before you write
Go to the form →When to write us
- You’ve read the product description and FAQ and still need clarification
- Your application is custom or isn’t listed on the site
- You’re an existing customer needing product support
- You’ve checked Processing Times & Backorder Status and still have an order question
- You’re a dealer, shop, or locksmith
Include your VIN whenever your question involves compatibility or programming. It’s the difference between a general answer and a definitive one.
How we handle support
We work in writing. Modern GM electronics involve configuration detail that matters – part numbers, RPO content, security credentials, installation sequence. Written communication keeps all of it documented against your specific vehicle and available to both of us later.
Photos help more than most people expect: your current screen or cluster, the module part-number label, the RPO sticker in your glovebox, or any error codes on screen.
Faster than writing us
- Shop by Vehicle Narrow products by VIN or year/make/model, then confirm in the description.
- My Account → Orders Live status on every order, any time.
- Processing Times & Backorder Status Current turnaround and any backordered items.
- Tech Notes Global A vs Global B, RPO codes, platform differences.
- For Professionals Dealers, shops, and locksmiths.
Facility & hours
White Automotive & Media Services
28221 Beck Road, Suite A17
Wixom, MI 48393
By appointment only. This is a programming and fulfillment facility – not a retail storefront. Pickup and on-site work are scheduled in advance.
Mon-Fri 9:00 AM – 5:00 PM ET
Most messages answered within one business day. These are response hours, not visiting hours.
Worldwide. Most work requires no visit – most modules are programmed to your VIN and shipped ready to install.
Follow the Shipping Instructions – current address, what to include, and how to package it. Check it every time, even if you’ve shipped to us before.