Description
If your Cadillac CUE, Buick/GMC IntelliLink, or Chevrolet MyLink display has gone completely black or blank, is frozen, scrambled, or stuck on a “Waiting for Update Media” message, the cause is often a failed HMI (Human Machine Interface) Module. This module is used in a plethora of GM vehicles and is prone to faults that make it one of our most requested replacement parts.
Enter your VIN and we identify your vehicle automatically. Then tell us whether your vehicle has IO5 (non-navigation) or IO6 (navigation), and we will supply the correct brand-new North American spec unit with full GM warranty, pre-programmed to your VIN with the latest software for a simple plug-and-play self-install. Yes, you read that correctly: brand new with full GM warranty for less, or nearly the same price, as the used, salvage, core or “refurbished” units you may have seen elsewhere.
The one thing you need to check
We identify your vehicle from the VIN, but we cannot see which system it was built with. That part is down to you. Find your Service Parts Identification (SPID) label, usually in the glove box or under the spare tire cover in the trunk, and look for IO5 or IO6.
- IO5 is non-navigation. It usually shows as “OnStar NAV” on the screen.
- IO6 is full navigation with maps on the screen.
If you have the HMI out of the vehicle, a round blue connector at port J7 means navigation.
Most full-size SUVs have navigation. The majority of Tahoe, Suburban, Yukon and Yukon XL models were built with the IO6 navigation HMI, and a non-navigation module will not work correctly in a navigation vehicle. Check the label before ordering rather than going by what the screen looks like.
Every Escalade and Escalade ESV has navigation. There is no non-navigation option for those vehicles, so the selector will not offer one.
What this is, and what it is not
This is a direct replacement programmed to factory specifications, backed by the full GM parts warranty. It is not an upgrade, downgrade or modification. You must select the same HMI type your vehicle was originally built with.
If you want to add Navigation or Apple CarPlay and Android Auto, see those upgrade products instead, as this replacement will not add those features.
2013 to 2015.5 vehicles: there is a better option
New HMIs are no longer available for most of these applications, so we ship factory refurbished units carrying the full GM warranty. They also cost more than our Android Auto / CarPlay Upgrade Kit, which includes a new radio (ACM) module and a newer, faster HMI with more features rather than replacing the HMI alone.
We do not recommend buying a replacement HMI for a 2013 to 2015.5 vehicle when the kit costs less and gives you newer hardware. If you specifically want a factory-original replacement, this is still the right part.
2015 vehicles and the 2015.5 break point
Many platforms had a 2015.5 model year of sorts, with slightly different HMI hardware and software. For most 2015 vehicles we work this out from your VIN and you will not be asked anything.
On 2015 full-size trucks and SUVs built before the break point, the answer also depends on whether the vehicle has in-vehicle WiFi, RPO VV4. When that applies, the selector will ask. Check your SPID label for VV4, and if you are unsure, contact us with your VIN and we will confirm it from your build.
Some 2016 trucks shipped with a 2.0 HMI
A small number of 2016 vehicles, mostly pickups, were built with a 2.0 HMI instead of a 2.5 due to supply shortages. Those have no Projection icon on the home screen and show CPO on the RPO label. We do not sell a 2.0 for 2016, so those vehicles need the 2016 ONLY CarPlay and Android Auto upgrade, which is cheaper, faster and adds more functionality.
Vehicles covered
GM vehicles that may be equipped with an HMI (varies by model year, trim and options)
- 2018-2019 Buick Enclave
- 2016-2019 Buick Encore
- 2016-2020 Buick Envision
- 2014-2019 Buick LaCrosse
- 2014-2018.1 Buick Regal
- 2013-2017.1 Cadillac ATS (2017.5 mid cycle refresh moved to CSM)
- 2016-2019 Cadillac CT6
- 2014-2017.1 Cadillac CTS (2017.5 mid cycle refresh moved to CSM)
- 2014-2016 Cadillac ELR
- 2015-2020 Cadillac Escalade / Escalade ESV (navigation only)
- 2013-2016 Cadillac SRX
- 2017-2019 Cadillac XT5
- 2013-2018 Cadillac XTS
- 2016-2018 Chevrolet Camaro
- 2015-2018 Chevrolet Colorado
- 2014-2019 Chevrolet Corvette (C7)
- 2016-2019 Chevrolet Cruze
- 2018-2019 Chevrolet Equinox
- 2014-2020 Chevrolet Impala
- 2016-2018 Chevrolet Malibu (2016 Limited does NOT have an HMI)
- 2014-2019 Chevrolet Silverado 1500 (2019 Limited only)
- 2015-2019 Chevrolet Silverado 2500 / 3500 HD
- 2015-2020 Chevrolet Suburban
- 2015-2020 Chevrolet Tahoe
- 2018-2019 Chevrolet Traverse
- 2017-2019 Chevrolet Volt
- 2017-2019 GMC Acadia
- 2015-2018 GMC Canyon
- 2014-2019 GMC Sierra 1500 (2019 Limited only)
- 2015-2019 GMC Sierra 2500 / 3500 HD
- 2015-2020 GMC Yukon / Yukon XL
Coverage reflects GM’s IO5/IO6 HMI-based systems (1.1, 2.0, 2.5) in the North American market. Some platforms moved to CSM/NGI partway through a model year, such as the ATS and CTS “17.1” refresh. Always confirm via the vehicle’s Service Parts Identification / RPO label and look for IO5 or IO6.
Some of the part numbers this item replaces
22905452, 22905457, 22915542, 22915543, 22925631, 22925636, 22942304, 22948445, 22953962, 22953967, 22973325, 22973329,
22984440, 22993070, 23119510, 23120011, 23124222, 23124316, 23124318, 23129440, 23141832, 23141834, 23142220, 23150268,
23150270, 23152238, 23154810, 23163819, 23163821, 23174391, 23174393, 23174399, 23174401, 23176852, 23197441, 23203137,
23228496, 23228498, 23266007, 23266008, 23379119, 23379122, 23427513, 23427516, 23431661, 23431663, 23443746, 23443747,
23474692, 84004948, 84006103, 84048396, 84048398, 84088999, 84089005, 84096815, 84096817, 84131941, 84131943, 84156699,
84156701, 84156790, 84249384, 84249386, 84251839, 84251841, 84296480, 84296482, 84296483, 84331503, 84331775, 84331776,
84513027, 84546902, 84546904
This product is for North American spec vehicles only. Export units are available on request, please contact us for pricing and details.
Please make sure your vehicle has been professionally diagnosed by a GM dealer with an HMI failure prior to purchase, as there are many things that can present as an HMI failure without being HMI related. These are not returnable; see the FAQ below.
About the optional add-ons
Map Update: for 2.5 navigation HMI only. Upgrades to the last available map database, the 2023 version. Map updates are no longer being sold, so this is worth having even though the data is a little older.
Full HMI Unlock Programming. Adds a range of useful features at a discounted price. See the HMI Full Unlock page for the full feature set and requirements.
Frequently asked questions
Q: Are these really brand new? These prices are less than the dealer quoted me and less than the used parts I am seeing advertised.
A: Yes. With the exception of the 2013 to 2015.5 units discussed above, they are all brand new with full GM warranty.
Q: How do I know whether I have an HMI based vehicle?
A: Find your Service Parts Identification / RPO label, generally in the glove box but on some vehicles under the spare tire cover in the trunk, and look for RPO IO5 or IO6.
Q: How do I know whether I have factory navigation?
A: The same label tells you. IO5 is non-navigation and usually shows as “OnStar NAV” on the screen. IO6 is full navigation with maps on screen. If you have the HMI out of the vehicle, a round blue connector at port J7 means navigation.
Q: Why does the selector not ask for my model year?
A: We work it out from your VIN, along with the 2015.5 break point on full-size trucks and SUVs. The only thing you need to tell us is whether you have IO5 or IO6.
Q: Why is the selector asking about in-vehicle WiFi?
A: That applies to 2015 full-size trucks and SUVs built before the 2015.5 break point only. Those vehicles take different hardware depending on whether they have RPO VV4. Check your SPID label, and contact us if you are unsure.
Q: I have an Escalade and the selector will not let me choose non-navigation.
A: Every Escalade and Escalade ESV was built with navigation, so IO6 is the only option for those vehicles.
Q: I selected the navigation version and the price went up. Why?
A: The navigation hardware is more complex and more expensive. The price difference reflects the hardware cost.
Q: Do these units come programmed?
A: Yes, pre-programmed to your VIN before shipping.
Q: Do I need to visit a dealer to install one?
A: No. The units are pre-programmed for simple plug-and-play replacement after disconnecting the battery.
Q: Are these used, salvage or cores like I see everywhere else?
A: No. Our units are brand new with the latest available software for your vehicle’s model year, apart from the 2013 to 2015.5 applications noted above, which are factory refurbished with full GM warranty.
Q: Another company is selling these for a similar price. Why should I go with yours?
A: Check their product description; we bet they are not new. Most do not even list a condition, as the overwhelming majority of people selling HMIs are selling used, salvage or refurbished parts. These fail primarily through use over time and climate, so why take a risk on a used unit of unknown origin and run time when you can get new for a similar price?
Q: Is there a core charge? Do I have to return my faulty HMI?
A: No and no. We do not have a core charge and do not require a core return, as we do not resell cores or used parts. Please recycle your old unit responsibly.
Q: Can I change from navigation to non-navigation, or the other way round?
A: Not with this product. It is a 1:1 replacement for whatever your vehicle was built with. We do offer a navigation upgrade separately.
Q: Can this be used to retrofit CarPlay or Android Auto?
A: No. You would need our Android Auto / CarPlay Upgrade Kit, which includes the other parts required.
Q: I pulled a specific part number out of my vehicle. How do I match it?
A: You do not need to. These units were superseded often, so the number on your old unit does not necessarily match what ships today. Selecting your vehicle and HMI type gets you the current part number for your application.
Q: The bag was opened when I received the unit.
A: Normal. Some of these come in sealed bags and we have to open them in order to program and test the unit.
Q: Will this fix the issue I am experiencing?
A: The infotainment bus in HMI equipped vehicles is complicated, with many modules involved in its operation. Any potential HMI replacement needs to be diagnosed by a GM dealer before ordering. Several faults present like an HMI failure without being HMI related, such as a MOST bus short or open from a wiring issue, another module on the MOST bus, or the BCM not outputting the SDE signal. These units are tested by the manufacturer and again by us before shipping, so if a new unit does not fix your issue, the dealer who diagnosed it needs to look further.
Q: My display registers inputs on its own, like a ghost is operating it.
A: Generally no, this will not fix that. Ghost touch has in our experience always been caused by a faulty digitizer or controller in the screen assembly. We carry the entire screen assembly for various applications in our replacement infotainment screens and displays category.
Q: My infotainment says “Waiting for Update Media”.
A: That is probably the only failure mode for these that is a sure thing. It is very common and this will fix it.
Q: My unit said “NO VIN” when installed. Is that normal?
A: Yes, assuming your vehicle is functioning correctly. It appears briefly at install and then goes away for good. We program the unit with software specific to the VIN provided, but the unit learns the vehicle VIN from the MOST data bus at first power up and locks to it. This also covers a scan tool reporting the VIN or module has not been programmed, or DTC B101E when the MOST bus is inoperable, which means the HMI is working and the MOST bus is not. We have an in-depth tech note covering this issue.
Brian Flynn (verified owner) –
This is exactly what I needed in order to fix the infotainment system in my GM vehicle. It cost way less than going to the dealer, and the website and customer support were very helpful in diagnosing the problem and installing the part. My system is working great again, and I couldn’t be happier.
altoncbailey (verified owner) –
I am almost at a loss for words as to how easy this was. First of all, my local dealership diagnosed the need for an HMI module replacement. Their solution was at a cost of over $2100, installed. My response… “Let me think about it.” My thinking led me here! THANKFULLY! I ordered the HMI module from WAMS, and within just a few days UPS is delivering it to my house. I was literally waiting for it in my driveway. I had my glovebox out, negative post disconnected, and the old module waiting to be unplugged. I opened my just arrived box, verified the contents, unplugged my old unit, plugged the new one in, reinstalled my negative battery post, and was once again, off to the races. AMAZING! I will not hesitate to business with these folks again, if needed!
Brian Abbott (verified owner) –
This product is incredible! Dealership wanted almost $1800 to order, program, and replace my HMI module. I ordered one from this site, it came programmed, I plugged it in, and was back in business! THANK YOU!
sealife (verified owner) –
Saved a TON! Dealer wanted $2500 to replace bad HMI module. I was able to order one from WAMS and install it myself for under $1000! Replacement from WAMS came completely programmed and was truly plug & play. Don’t waste money at the Stealership. Order from here and get OEM (or better) quality for a fraction of the cost.
Logan Carter (verified owner) –
Dealer quote was crazy. This was brand new, showed up fast, and worked immediately.
inferno (verified owner) –
Finally found an HMI that’s actually NEW after getting scammed by an “infotainment company” that sent me a dirty module that failed after a week and then sent me another freakin used module!!!
Mike (verified owner) –
People seriously just buy this. Even if its more money its worth it. I cannot explain how much time I wasted on multiple vendors all selling used SHIT that didn’t work properly.
David Johnson (verified owner) –
Man I am relived that this fixed my problem for my cur screen not working in my wife’s car!! Thank you so much for the amazing product and fast turn around time!
rileywright (verified owner) –
I spent sooooooooo much time trying to price shop this and just donÕt bother white auto has the best pricing by far on brand new hardware and it was indeed new in GM packaging I donÕt know how they do it!
tahoetrucker (verified owner) –
this is the best deal out there seriously people just stop wasting your time like I did 10/10!
Ivan Smith (verified owner) –
Pulled the old one, plugged this in, and CarPlay popped right up. Simple.
cerno1 (verified owner) –
I cant say enough good about this company. Super Quick to answer your Questions. The dealer wanted $2100 you know to get the part install it and then program it. What BS. It comes pre-programmed as it says, take about 15 minutes to install and walla good as new. It came in less than a week too. Highly recommended.
ethan (verified owner) –
Bought an HMI elsewhere first and it showed up used with someone else’s phones still on it. WAMS sold me a brand new GM unit for less than half what the dealer quoted. Plugged in and worked instantly.
Philip (verified owner) –
to anyone price shoppign this just call your dealer and prepare to laugh this is a smoking deal and I’m glad I took the time to research before pulling the trigger
TERRY (verified owner) –
FINALLY NO MORE BLACK SCREEN!!!! GOD BLESS!!!!
paul carter (verified owner) –
thank you you guys saved me a ton of money!
coryhsmith (verified owner) –
Dealer said they couldnÕt order a replacement HMI anymore. WAMS had it in stock and shipped the same day. Brand new, not a core exchange. Installed it and everything just worked.
Kooney (verified owner) –
Shipping was quicker than posted module comes in the OEM serialized box brand new and I was a bit skeptical.
Joshua Wilson (verified owner) –
A++ Company & Products! Let’s cut to the chase, this company is fantastic. Being a Volt owner, you get used to dealers being useless, or wanting to price gouge you to go away. WAMS was easy and priced great! Do exactly what they ask in the product ordering page and you will have a frictionless experience. I installed the HMI and it worked straight away and my scan tool could communicate with it. (For Gen2 Chevy Volt owners: if your HMI dies, it could have been your Nav screen dying, or vise versa. It seems one will take the other out. Mine did. I needed a new screen as well, but once I got the new screen, it worked great!)
MICHAEL HALE (verified owner) –
Excellent product and programing! Plug and play, everything worked prefect.
jefftrex (verified owner) –
Excellent product with fast shipping. I got my HMI module diagnosed in my 2016 Buick Lacrosse after the dreaded black screen issue. The dealership wanted over $1000 to order and install this part..boy am I glad I found these guys.
The product arrived exactly as described in great packaging, The install was a breeze and it booted right up after re-connecting the battery cable. I highly recommend these folks for their superior customer service and products. A+ all around
corybrown (verified owner) –
I tried a cheaper ‘refurbished’ HMI from eBay and it was junk â black screen. This new one from WAMS was perfect and still cheaper than the used junk.
Rich Smith (verified owner) –
Needed to replace an HMI in a 2017 Buick Encore. Delivery was very fast(3-4 business days) and product was easy to install and worked perfectly!! If you need to replace your HMI this is the place to go.
alexhall (verified owner) –
Everyone online wanted $900+ for a used HMI with a sketchy warranty. WAMS had a brand new module for under half that and pre-programmed to my VIN. CarPlay fired up the second I turned the key.
fishyfisherman (verified owner) –
Brand freakin new plug and play part. Support was amazing just follow the instructions in the description and you’re golden its literally that easy; 10/10.
William Burrows (verified owner) –
Had mine in and working before the dealer received their part. Fast and easy, very informative. Would buy here again. Would recommend. Thank you.
troyyoung (verified owner) –
Plug and play just like they said. Can’t believe how good the price was compared to my dealer.
Joe Musil (verified owner) –
Plugged the module in and everything works again. So glad I ordered the HMI module.
nateyoung (verified owner) –
this place is legit brand new unit in factory packaging thanks guys!
Shane Panos (verified owner) –
works perfect, would recommend
Luis Smith (verified owner) –
screen issues are gone thanks for helping me out with all my questions.
PRASH PATEL (verified owner) –
Brand new unit and truly plug and play. Pulled the old one and everything came back immediately.
Jose (verified owner) –
I was hesitant but its legit OEM and cheaper than anything local. Solid value.
Colin (verified owner) –
Zero hassle! shipped quickly and it a true new GM HMI.
sec18m14 (verified owner) –
Fast service part was recieved within timeframe stated . Plug and play, system works better than it did when I first bought vehicle used a couple years ago. Thank you WAMS for an affordable non dealer option.
SAMUEL (verified owner) –
All brand new hardware. No programming hassles installed and done.
WADE ROSS (verified owner) –
happy to finally have a workingscreen again replacement was actually pretty simple too
KEVIN RIVERA (verified owner) –
Thanks to WAMS my screen works now and no glitches!
EDWARD FISHER (verified owner) –
White Auto and Media saved the day for me! Faster than local dealership and significantly cheaper!
Cameron king (verified owner) –
Ordered the HMI unit due to mine failing in my 2016 Chevy Tahoe. The Chevrolet dealership wanted to charge $1100 to replace. Over $500 for replacement part and $500 for labor (they said 2.5 hour job). They also told me the part was on back order so I would have to pay upfront but would not get an ETA on new HMI unit. I found WAMS online from a google search, checked reviews and decided to order. Replacement part was delivered approximately 10 days later. Watched YouTube video on installing new unit and had it finished within 30 mins. My radio is working like it’s fresh out the factory and saved myself $500 dollars. I would definitely buy again from WAMS.
BadBrad (verified owner) –
THANK YOU WHITE AUTO SO HAPPY I FOUND YOU GUYS
Greg Davis (verified owner) –
If you’re surfing the internet trying to find the right place to purchase a media related product you can stop right here. You’re in the right place. WAMS made it easy to be sure that I was ordering the exact part that I needed and that it was updated for my application. It had to be programmed to the VIN number of my truck so I expected it to take a couple of weeks to ship but instead it was in my hands in less than a week. I cannot emphasize enough what a pleasure it was to do business with WAMS and I’ll definitely be recommending them to anyone who can use one of their many products and services.
A+++++ company!
LUKE MOORE (verified owner) –
less than half the price the dealer quoted me and brand new in GM packaging!
cameron cook (verified owner) –
FAST SHIPPING! A+!!!
isaac perry (verified owner) –
Seems like WAMS is the only place selling new units and I’m very glad I found them install was a super simple plug and play affair.
Mike Martin (verified owner) –
this one came faster than the one my dealer ordered and at half the price!
Watson Miller (verified owner) –
All I can say is your communications and deliver time was outstanding. I received my module within days after you re-opened after your holiday break.
I recieved what appears to be an OEM module ( hopefully updated as this will be my 2nd replacement). I think my first was a reman as it had a cheap sticker over the oem tag with part number
Installed it and everything works perfect. Thanks gang five stars !
logan h (verified owner) –
Really happy with this. Kids can stream again and the screen doesn’t freeze anymore.
Tom e (verified owner) –
I appreciated that I did not need any special tools or programming. Pulled, plugged, done. Install took less time than watching a YouTube video.
Alex Vand (verified owner) –
Pretty impressed with WAMS not going to lie. And not just with the product but with their service. I had this issue with my truck called the dealer they wanted to charg me $200 to see if my hmi was the issue as I suspected. As well as couldn’t tell me if my hmi was the one for my truck when I showed them after removing it myself. I emailed WAMS and they replied within 5 minutes within a few emails i sent them a photo of my hmi and they replied explaining it was the wrong year model hmi and which they were right. I ordered a new gm hmi and had the unlock done. Recieved it in 2 weeks installed it and never liked back. Works flawless as it should. Part is genuine. I never leave reviews but they deserve it! 10 out of!!! 10
Taylor Krumroy (verified owner) –
I was hesitant at first because I had never heard of White Automotive. But my car repair man was charging $1300 to replace the HMI and told me the labor was over $500 because it was so complicated. I watched one youtube video replacing it (2016 suburban) and it was a piece of cake. The piece shipped out within the week and the part was the identical exact part I was replacing. Perfect, worked as soon as I turned the car on, and saved $600+
thor5838 (verified owner) –
Ordered the OEM HMI module on a Monday and received it on Saturday. Since it was preprogrammed to the vehicle’s VIN it was an easy install and restored all the functionality of the Intellilink display, radio, backup screen, etc. I can’t imagine a higher level of performance in satisfying the vehicle’s electronic component replacement. Thanks WAMS!
dashon morgan (verified owner) –
Worked perfect, I’m very happy.
Jennifer Vesco (verified owner) –
My CUE malfunctioned early in 2023 and I was left with no nav, no radio, and limited AC controls. Initially I attempted to have the original HMI repaired but it was unsuccessful. After that I looked at replacement and felt that with WAMS, I was getting a fair deal with a new or refurbished HMI with factory warranty that would come programmed and updated. While the replacement isn’t cheap, it costs less than an identical repair at a dealership and wasn’t difficult to swap the part at home. WAMS was very quick with the turnaround, especially over a holiday. Very happy to have my CUE restored and working as it should.
Ken Wilhelm (verified owner) –
If you’re reading this, you are very likely the owner of a late model, and fairly pricey GM truck or SUV that has a radio/infotainment system on the fritz. You may also be wondering why it is that you have to learn what a ‘human machine interface module’ is, that question can only be answered by Mary Barra… If you need a replacement HMI module, WAMS is the place. I had my order in my hands 2 weeks after I placed the order (faster than quoted) and it works perfectly straight out of the box. FWIW in addition to the black screen and very intermittent rear camera view, my radio wasn’t working at all for a week when the problem started. Then 2 days before the order arrived, it would intermittently come on and be controlled by the steering wheel buttons.
Stephen Goodwyn (verified owner) –
Just received my replacement part. Arrived promptly based on tracking info that was sent to me. Had a question prior to ordering and Customer Service quickly replied to me with answers. Just installed the part and it WORKS perfectly ! Thank you to the folks at WAMS… Dealership wanted to charge me $1800 !!!! Highly recommend WAMS if you find yourself in need of the HMI replacement… Steve G
Robert Merrill (verified owner) –
So Yeah………Having to replace the module in my 2016 Suburban was not cheap. Luckily, after much research, I found that White Auto had overall great reviews, and their pricing was the least painful I was able to find. ‘Sure beats paying a dealership at least double the amount to fix.
The module was shipped out sooner than their website predicted, and after a simple installation, the sound/video system is once again working perfectly. I would wholeheartedly recommend them to anyone needing a replacement module.
BTW, my own vehicle’s symptoms of a failed module were a blank screen and inoperable dash buttons. The steering wheel buttons would have some limited ability to control the system upon initial start up, but ultimately the radio would quit altogether after 10-15 minutes.
Jeremy Smith (verified owner) –
My 2016 Volt infotainment screen was intermittently going blank. Determined the cause to be a bad HMI. Ordered the part from here and replaced it myself. I now have no more issues. Thank you!
Gordon Herrmann (verified owner) –
Ordered this HMI module to fix a problem with the display unit on my 2016 Chev Silverado. The display was blank when you start the truck and after a few minutes it displays a screen that says waiting for update media. WMA recommended repalcing the unit with a new one programmed to my VIN. I ordered it and the new unit arrived in a little over a week. It was relatively easy to swap the new unit in by removing the lower glove box. Found several videos on YouTube demonstrating the process. The new unit is working great. Very happy with the professionalism and help from WAMS. Thanks.
Robert O’Konski (verified owner) –
Exact replacement for my failed HMI module in my 2016 GMC Canyon. Ordered the part on a weekend, and had it in my hand 10 days later. Simple replacement, 15 minutes start-to-finish.
Thanks for offering this fantastic service. My truck is back!