IMPORTANT NOTE: We realize there is a lot to read here but it’s in everyone’s best interest to read **all** of the information presented here including the FAQ portion. This is admittedly a complicated service with many facets depending on your vehicle build, mods, warranty status etc. We have tried to make this as comprehensive and easy to understand as humanly possible but if we missed something please drop us a line and ask!
This exclusive ship in service for a cluster you supply us using the information below allows for complete 100% factory correct operation of a K2XX Denali cluster into a non-Denali Truck or SUV properly with plug and play simplicity! This service is 100% custom to your vehicle and options and can be tweaked/adjusted for mods such as added OEM navigation, added front park assist, HUD hardware retrofit as well as parts removed such as magnetic ride, suppression of warning messages and lights etc. This service when done in the recommended manner (new cluster/matching vehicle year/content) is 100% warranty compliant. If you do not wish to supply a cluster you may choose to purchase the Kit item located HERE that includes the cluster hardware and programming.
Q: How does this work?
A: You first must figure out your application (E.G. Gas US Spec and model year) and using the fitment matrix / parts list linked below source the appropriate cluster (new or used) that matches your fuel type, market and model year. Generally speaking you MUST use the same model year and engine type cluster as your truck; the ONLY exception to this is if you have had us do the proper Car Play/Android Auto retrofit programming using modules on our supported list or purchased our CarPlay / Android Auto Upgrade Kit. Then and only then you must use a 2016 Red or Blue GAS part number; please note there is NO part number for a 2016 Blue DIESEL BUT we have developed a way to retrofit a 2017 Diesel Cluster for proper operation in conjunction with the Car Play/Android Auto upgrade or on a factory 2016 Diesel Truck. If you wish to retain OEM/Extended Warranty compliance you will need to choose to have us supply the proper brand new unit by purchasing the retrofit kit found HERE (which has its own additional warranty as well!) After confirming proper fitment using the fitment matrix (or just simply choose to have us supply the unit) you then place an order (please pay attention to the cluster condition option(s)!) and follow the shipping instructions provided. Upon return simply plug the unit in and you’ll be golden; yes it’s really that simple.
Q: How do you know what options my truck has so the cluster can be properly configured?
A: From your VIN! If you have added any factory options you think the cluster should display or interact with just put them in the order notes.
Q: I have a 2015 truck how do I tell if I have a 2015 or a 2015.5
A: If you have RPO (on your build sticker likely in your glove box) AVF OR VV4 you will utilize the 2015.5 part numbers.
Q: Can you do this for Export (Metric clusters)?
A: Yes we can and we can supply them as well via the drop down.
Q: Can you program an Escalade cluster to work?
A: Yes provided we match the model year just like the Denali HOWEVER the unit itself is more expensive, does not fit the cluster opening properly, coloring doesn’t match, costs considerably more to program and does not meet the warranty criteria; if you really want it we are happy do it but we generally advise against It for those reasons.
Q: Will this work for my 2014 GMT900 Truck or SUV?
A: No. This is for the K2 platform vehicles only.
Q: Does it HAVE to be the same model year of cluster as my truck?
A: If you wish to have 100% OEM functionality you MUST use the same model year and engine type cluster as your truck; the ONLY exception to this is if you have had us do the proper Car Play/Android Auto retrofit programming using modules on our supported list. Then and only then you must use a 2016 Red or Blue GAS part number; please note there is NO part number for a 2016 Blue DIESEL BUT we have developed a way to retrofit a 2017 Blue Diesel Cluster for proper operation in conjunction with the Car Play/Android Auto upgrade or a factory 2016 Diesel. If you wish to retain OEM/Extended Warranty compliance you will need to choose to have us supply the proper brand new unit (which has its own additional warranty as well!) by purchasing the retrofit kit HERE.
Q: I want to do the 2016 cluster retrofit into a 2014-2015.5 so that I can get a Blue/Green Cluster in my Silverado and get the steering wheel controls back inside Car Play/Android Auto; what do I do?
A: Contact us and let us know which HMI and Radio you used and we can go from there. If you did a Car Play retrofit through us using the best practices hardware list we provide you can utilize any of the 2016 Part numbers that match your application/coloring. If you have a Chevrolet Diesel please utilize the 2017 Diesel Selection.
Q: I have a 2016 Silverado but all I have seen are red clusters what do I do?
A: There are 2016 Blue Gas US spec and Export part numbers on our part number list and we can supply both. If you have a Diesel please utilize a 2017 Blue Diesel Part number.
Q: Speaking of colors what do the color notations such as “Red” and “Blue” meaning regards to the clusters?
A: The “Red” units are for the early Sierra/Yukon applications that utilized red interior lighting. The “Blue” units are for applications that utilized blue/greenish interior lighting such as all Silverado, Tahoe, Suburban and 2017+ Sierra/Yukon.
Q: I did a Car Play/Android Auto retrofit and don’t have some steering wheel controls inside of Car Play/Android Auto; can you help me?
A: Yes but there is a specific list of compatible components and we need to do the programming on the other modules to make sure everything is 100% perfect. If you plan on doing the CP/AA upgrade at any point it’s best to try to do it all at the same time to save yourself a potential headache. If you are having us do the conversion please utilize the 2016 Red or Blue GAS clusters or the 2017 Diesel unit as outlined above.
Q: I have a 2015 2500/3500 with a Car Play Retrofit and a 2016 Red or 2017 Blue cluster but I see “Hill Assist” activating; whats that about?
A:The early 2015’s HD trucks with the original EBCM/CCM calibration have some of the data on the bus for the 2015.5+ Hill Start Assist. This message will not hurt anything as no action is taking place however a EBCM/CCM update to the latest OS will remedy that message.
Q: I have an IO3/IOB Radio will this cluster work in my application?
A: Yes it will work however you will not see any audio information etc. Most people get this upgrade to use when replacing the IO3/IOB radio with an aftermarket radio. You will also need steering wheel controls to interact with the various cluster menus however the audio portion of the controls will not function.
Q: Will I lose any features?
A: No you should not lose any features that you had before.
Q: Will I gain any features?
A: You may gain some features as the Denali clusters have slightly different menus. We can also enable things you have added such as indicators for front park assist or the Navigation menu if you have added factory navigation. If you have added FACTORY options that your truck didn’t have please put what you have added in the notes section.
Q: I have a 2014-2015 with a car play retrofit and a 2016 Gas or 2017 Diesel Cluster and now have the 2015.5+ Offroad menu but it doesn’t work other than showing 4WD status?
A:That’s completely normal as the data isn’t on the bus in those model years for the unit to read; hence why your factory cluster never had it. Originally, we took it out but got a lot of feedback that people wanted it to look at 4WD status so we put it back in, if it bothers you simply disable the menu from the rotation list.
Q: Can you delete warning indicators for items I may have removed from the Vehicle??
A: Yes we can, this would all be custom and priced as such, contact us for details.
Q: What is the HUD Retrofit Option?
A: This enables the unit to drive a heads up display. Yes it can be installed no we do not provide support for that end of it but there is a fantastic write up on gm-trucks.com as well as harness from Pgamboa (Phil Gamboa) Please make sure you are choosing a cluster that has a HUD output (Diesel Units do not have HUD outputs) if you think you are going to do this mod. If you have forward collision alert and are not 110% set on doing the HUD upgrade we recommend you do NOT choose this option as it will disable the LED Forward Collision Alert indicator.
Q: What is the Odometer Lock Option?
A: The Odometer lock option removes the odometer hard lock from a cluster that has been tampered with or improperly installed (Odometer Showing ——). Please note that some 2014 and 2015 units are unable to have the odometer lock removed once it’s “hard set”. In the event of internal memory failure the odometer unlock may also not be able to be removed.
Q. Why don’t you ask for my Mileage? What happens to my odometer?
A. Your odometer will sync to your vehicle at install at the correct current milage this is plug and play with no user intervention required.
Q: What about my engine hours?
A: The Denali cluster shows total running hours as well as idle hours. The base clusters only display total running hours. We reset both fields to zero as part of this service however if you truly want the hours programmed in you will need to have BOTH the total hours AND idle hours read out with GDS 2 at a dealership. You must put the hours in the customer note portion during the checkout process and then immediately reply to your order confirmation email with the report attached.
Q: Do I need to send in my factory cluster?
A. No, we only need you to send the Denali cluster you are sourcing (if you are choosing to supply it)
Q: Where is the transmission temp gauge now?
A: It’s automatically displayed when in tow haul mode. This is the only location of this gauge now there is no provision for it to be its own standalone menu like the base cluster.
Q: Why is my Silverado showing an SUV icon for some things/menus?
A: This allows you to utilize the Chevrolet branding and startup screen whereas to keep the pickup truck icon it would have been GMC/Denali themed. We have yet to have a Chevrolet customer who DIDN’T want the Chevrolet startup so this is how we set them up.